Privacy Policy

Last Updated: February 28, 2013

By using the Sites (as defined below), or otherwise providing your personally identifiable information to Arc System Works USA, you consent to the collection and use of such personally identifiable information as set forth in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Sites.

Arc System Works USA (“Arc System Works USA”) respects your privacy and is committed to protecting the information collected from you. To further this commitment, we have adopted this Privacy Policy to describe how we collect, use, safeguard and disclose the information you provide to Arc System Works USA. This policy may be revised from time to time, so please revisit this page often to remain fully informed of our policies.


The websites, pages and information covered by this Privacy Policy:
This Privacy Policy currently applies to: (a) the website located at www.arcsystemworks.us; (b) all related Arc System Works USA-controlled websites; (c) our pages on social media websites such as Facebook, Twitter and Google+ (the “Social Media Pages”); and (d) any software applications that we make available through the Social Media Pages (collectively, the foregoing items (a) through (d) shall be referred to as the ” Sites”). Downloadable interactive mobile applications are also covered by this Privacy Policy and unless discussed separately below, shall be included in the definition of “Sites”.

Please note that this Privacy Policy does not apply to any websites or pages other than the Sites, including any such websites or pages to which we link. Arc System Works USA is not responsible for the content or activities provided on such websites or pages, and we recommend that you independently review the privacy policies posted on such websites or pages. This Privacy Policy does not govern the collection, use or disclosure of information by any third party, including without limitation social media sites such as Facebook, Twitter and Google+ or third party service providers such as Apple, Google or mobile service providers. WE ARE NOT RESPONSIBLE FOR THE DATA COLLECTION, USAGE AND DISCLOSURE POLICIES AND PRACTICES OF SOCIAL MEDIA SITES OR ANY OTHER THIRD PARTY, INCLUDING WITHOUT LIMITATION THE USE OF ANY INFORMATION THAT YOU DISCLOSE TO SOCIAL MEDIA SITES (OR THAT SOCIAL MEDIA SITES COLLECT) THROUGH OR IN CONNECTION WITH THE SOCIAL MEDIA PAGES OR THIRD PARTY SERVICE PROVIDERS THROUGH OR IN CONNECTION WITH THE PROVIDER’S SERVICES.

Some jurisdictions also may require notice concerning personally identifiable information collected offline; for those jurisdictions, this Privacy Policy also explains our practices regarding personally identifiable information that we obtain from offline sources, such as written or verbal communications.


What types of information does Arc System Works USA collect and how will it be used?
Arc System Works USA may collect information about you when you use the Sites or our products or services, or when you otherwise provide personally identifiable information to us. For example, we may obtain personally identifiable information through: (1) “community” registration (e.g., registration for online games or tournaments, to participate in forums or chat rooms, to receive ongoing marketing or other information, etc.); (2) product registration; (3) email correspondence with product support/customer service; (4) polls or surveys; (5) E-Cards or “Send-to-a-Friend” emails; (6) the Social Media Pages; (7) software applications that we make available through the Social Media Pages and/or mobile services/application; and/or (8) information submitted in a business capacity (e.g., resumes). The types of information that may be requested for each activity and the way the information may be used are detailed below.

§ Community Registration
If you choose to register on the Sites, you will be required to provide your first and last name, city, state, zip code, country of residence, email address, date of birth, age, occupation and a user name and password. In addition, you may be asked to provide other information, such as your phone number, the provision of which is optional. The information that you submit during registration will: (a) make up your profile; (b) allow you to use our message board and participate in other activities on the Sites (e.g., contests and sweepstakes, or game-specific events); and (3) allow us to send you, via email, news about products, features and enhancements, special offers, upgrade opportunities, and contents and events of interest.
Please note that the information (e.g., email address, username, occupation, and interests) contained in your profile (i.e., that you provide when registering) may be viewable to other users of Arc System Works USA’s message board. We cannot and do not guarantee that this information will be kept confidential or private. If you choose, you may omit from your profile certain information that you do not want the public to see by leaving such information blank at the time of registration, or choosing to make your email address not accessible via such message boards.

§ Product Registration
To register a Arc System Works USA product on the Sites, you will be required to submit your first and last name, city, state, zip code, country of residence, email address, date of birth, age and occupation. You may also be asked to provide your phone number and answer demographic questions relating to your age, information about the product you purchased, the type of console you own, and the types of games you enjoy playing. The information that you submit during product registration will entitle you to limited warranty protection and technical support. Unless you opt out at the time of registration, we may also use your registration information to send you, via email, news about products, features and enhancements, special offers, upgrade opportunities, and contents and events of interest. You may also choose to opt out at any time from receiving these messages, as described below.

§ Customer Support
Arc System Works USA may collect, use and store personally identifiable information that you voluntarily submit to us via email or other means when contacting Arc System Works USA customer service or support. For example, we may provide on the Sites a link through which an online visitor can send e-mail to customer service addressing any issue a user encounters with a Arc System Works USA product. Your email address and any personally identifiable information you choose to provide in the body of such email is used by Arc System Works USA for purposes of addressing and responding to your question. Although most e-mail messages are deleted immediately after they are responded to, in certain cases, hard copies or data from certain e-mail correspondence may be kept on file for security or other business purposes, and even deleted emails may remain archived or in system backups. Any such copy or data will be stored in a secure location, and information from these messages will not be used for marketing purposes. Any email addresses collected from you during the use of the E-Cards or “Send-to-a-Friend” email feature on any Site are not retained by Arc System Works USA, and are only used to send a one-time email notification on your behalf.

§ Polls/Surveys
From time to time, we may ask you for your opinion about certain matters in the form of online or offline polls or surveys, including your opinion with respect to our games or other products and services. Your responses to these polls help us provide products and services of interest to you. While we may ask for certain demographic or other information in connection with such polls or surveys to allow us to better interpret the results, we do not request personally identifiable information, such as your name, in connection with these polls or surveys.

§ Social Media Pages
You do not have to provide personally identifiable information to use the Social Media Pages. However, in order for you to take advantage of particular opportunities provided through the Social Media Pages (for example, contests, sweepstakes, events, games or other applications), we may require that you furnish personally identifiable information. We and our third-party service providers collect such information from you through the Social Media Pages, including your name, postal address, telephone number, e-mail address, Facebook and other social media IDs and the names of your friends, only when voluntarily provided to us (either directly or indirectly as a result of Facebook or other social media site being authorized to submit such information to us). Such information may be used and disclosed for any purposes permitted by this Privacy Policy. Arc System Works USA also collects other information (such as your gender, social media networks, workplace, geographic location, application settings and statistics, status updates, user interactions and other non-personally identifiable information) when you voluntarily provide such information to us (either directly or indirectly as a result of Facebook or other social media sites being authorized to submit such information to us). Unless otherwise noted, we may share, use and disclose such information for any purpose in our discretion.

§ Mobile Services and Applications
Certain of our mobile services and/or applications may require that you furnish personally identifiable information by downloading the application to your mobile device. We and third-party service providers collect such information from you through your mobile device, including your name, user name, profile pictures, telephone number, device identifiers, e-mail address, contacts, GPS location, browser history, chat or messaging activity, application linked friends and Apple Game Center ID. Certain collection of information may be disabled or limited in specific applications in the user settings. Such information may be used and disclosed for any purposes permitted by this Privacy Policy. Arc System Works USA also collects other non-personally identifiable information. Unless otherwise noted, we may share, use and disclose such non-personally identifiable information for any purpose in our discretion.

§ Candidates for Employment
Arc System Works USA may provide on the Sites an email address that visitors can use to send us their resumes. In the future we may expand functionality on the Sites for other similar business uses. We also may collect personally identifiable information offline about candidates for employment. Personally identifiable information about candidates will be used for the purpose of accepting and evaluating candidate submissions for job postings and may therefore be shared within our company. If the candidate becomes an employee, this information also may be used and retained for employment purposes. Other than as explained in this paragraph, this Privacy Policy does not apply to personally identifiable information gathered concerning job applicants or candidates for employment.

§ Passive Collection
As noted below, (see “Does Arc System Works USA use cookie, track IP addresses or use other passive means to collect information?”), we use certain passive means to collect information regarding visitors to the Sites, Sites traffic patterns and Sites usage. Unless noted otherwise, we may share, use and disclose such information, as well as aggregated information or other non-personal information, for any purpose in our discretion.

§ Other Uses of Personally Identifiable Information
We may also use your personally identifiable and demographic information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs. From time to time, we are approached by third-party companies and organizations that provide products or services that we believe may be of interest to you. To extend these products or services to you, we may use your personally identifiable information to send out notices on their behalf. We strive to limit the notices and communications to those that we think you would appreciate receiving.
Your personally identifiable information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Sites, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country.
No matter what method we use to collect information and no matter how we use that information, we seek only to collect the information that we believe is reasonably necessary to fulfill your requests and our legitimate business objectives.


What happens if I refuse to provide my personally identifiable information to Arc System Works USA?
If you choose not to submit personally identifiable information when requested, you may not be able to participate in certain activities on the Sites which may considerably limit the services we can provide you. For example, if you refuse to provide your email address when registering, you will not be able to use our message boards.


Does Arc System Works USA use cookies, track IP addresses or use other passive means to collect information?
Arc System Works USA may collect information through cookies to improve the use of the Sites. A “cookie” is a small string of text sent by the Sites to your browser and then stored by your browser on your computer’s hard drive. Storage of cookies on your system provides an easy and convenient method for us to personalize and enhance your experience on the Sites, and to help us diagnose problems with our servers and to administer the Sites. For example, cookies allow us to remember your screen name and date of birth, tell us that you have visited the Sites before, track your usage of the Sites, and may contain information that will make your next visit to the Sites more enjoyable. In addition, Arc System Works USA will not use cookies to retrieve information from your computer that was not originally sent in a cookie. Most web browsers automatically accept cookies, but you can always disable cookies or set your browser to alert you when cookies are being sent to your computer. However, rejecting cookies may prevent you from taking advantage of certain portions of the Sites.

Third Party Cookies
We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use the Sites. To do this, we use Web beacons and cookies provided by our marketing company on the Sites. We may collect the following types of information through such third party cookies: the activity of the Sites’ visitors’ browsers when the visitors are viewing the Sites; the website path of visitors; the time visitors come to the Sites; and product codes and pricing information for merchandise that visitors purchase via the Sites. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from the Sites on our behalf, we control how that data may and may not be used.

IP Addresses
While you are browsing the Sites, Arc System Works USA automatically collects your IP address and your activity while using the Sites. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Log Files
Arc System Works USA also collects information in the form of log files that record activity on the Sites, including how many “hits” a particular web page is getting (a.k.a. “click-through data”). For example, log file entries are generated every time a visitor clicks an image on the Sites. These entries enable Arc System Works USA to assess overall site activity, track interest in particular portions of the Sites, troubleshoot technical concerns, and identify the type of browser you are using. We may also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you. Log files are used internally only.


Who is collecting my personally identifiable information?
The information that you disclose to us while visiting any of the Sites or by downloading a mobile application is collected by Arc System Works USA, a third party service provider or one of its vendors on Arc System Works USA’s behalf, and is used in the manner specified above. PLEASE BE AWARE THAT CERTAIN INFORMATION THAT YOU MAY DISCLOSE ON THE SOCIAL MEDIA PAGES IS DISCLOSED TO (AND/OR COLLECTED BY) THE APPLICABLE SOCIAL MEDIA SITE, AND NOT BY Arc System Works USA OR ON Arc System Works USA’S BEHALF. SIMILARLY, CERTAIN INFORMATION THAT YOU MAY DISCLOSE IN THE MOBILE APPLICATIONS IS DISCLOSED TO (AND/OR COLLECTED BY) THE APPLICABLE MOBILE SERVICE PROVIDER AND/OR APPLICATION DOWNLOAD PORTAL (I.E., APPLE AND/OR GOOGLE). WE ARE NOT RESPONSIBLE FOR THE DATA COLLECTION, USAGE AND DISCLOSURE POLICIES AND PRACTICES OF SUCH SOCIAL MEDIA SITES AND THIRD PARTY SERVICE PROVIDERS, INCLUDING WITHOUT LIMITATION THE USE OF ANY INFORMATION THAT YOU DISCLOSE TO SUCH SOCIAL MEDIA SITES (OR THAT SUCH SOCIAL MEDIA SITES COLLECT) OR THIRD PARTY SERVICE PROVIDER THROUGH OR IN CONNECTION WITH THE SOCIAL MEDIA PAGES OR THIRD PARTY SERVICE PROVIDER SERVICES (E.G., GAME CENTER).


With whom does Arc System Works USA share my personally identifiable information?
Except as expressly provided in this Privacy Policy, Arc System Works USA does not sell, rent, or disclose your personally identifiable information to third parties. Arc System Works USA may share your personally identifiable information with the following parent, subsidiary, and/or affiliate companies, for the purposes described in this Privacy Policy, including to allow them to send you information about their own products and services. Arc System Works USA is the party responsible for the management of this jointly-used information.

From time to time, Arc System Works USA may share your personally identifiable information with its third-party service providers and/or licensors, to enable them to provide services in connection with the operation, maintenance and/or support of the Arc System Works USA Sites. Such services may include, without limitation, message board operation, email delivery, product registration, storage, website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT support, customer support, credit card processing and web site auditing.

We may use and disclose the information we maintain, including personally identifiable information, (a) when required to do so by law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from a law enforcement agency or public or government authority, including outside your country of residence; (d) to enforce our terms and conditions; (d) to protect the rights, property, or safety of Arc System Works USA, our customers, users of the Sites or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain.

In addition, Arc System Works USA may disclose personally identifiable information and other information we obtain from you to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock.


What is Arc System Works USA’s policy regarding children?
Arc System Works USA does not permit children under 13 years of age to become registered users of the Sites, and we do not collect information from children through the Sites. By using any portion of the Sites, you represent that you are not under 13 years of age.


What is Arc System Works USA’s policy regarding links to third party sites?
You should be aware that while you are on the Sites, Arc System Works USA may reference or provide links to third party sites. Arc System Works USA does not control, nor are we responsible for, the privacy policies or information practices of such third parties or their websites. Because we cannot guarantee that the privacy policies of such third party websites meet our high standards and the requirements of the ESRB Privacy Online Program, we recommend that you read the privacy policies posted on these sites before you submit any personally identifiable information via such third party sites.


Can I choose how my personally identifiable information is used?
If you do not want Arc System Works USA to send you marketing communications and/or if you prefer not to have Arc System Works USA share your personally identifiable information with its affiliates for their direct marketing purposes, please contact us, at any time, via e-mail at info@arcsystemworks.com

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt out of receiving marketing-related messages from us, we may still send you important administrative messages as permitted by applicable law.


How can I access my personally identifiable information?
We strive to maintain the accuracy of any personally identifiable information that may be collected from you on the Sites, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up-to-date. If you have registered to use the message board on certain of the Sites and wish to update your profile, you may do so online by visiting the “profile” section found at each game forum on certain of the Sites. You may be required to submit your login name and password before you can access your profile information.

If you wish to review, update, or delete any other personally identifiable information that we may have collected about you, please contact us via e-mail at info@arcsystemworks.com, or by regular mail at:

Arc System Works USA
Attention: Webmaster


Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for direct marketing purposes. For inquires regarding our disclosure policy, please write us:

Arc System Works USA
Attention: Webmaster
info@arcsystemworks.com


What safeguards does Arc System Works USA use to protect my personally identifiable information?
Arc System Works USA maintains appropriate safeguards that ensure the security, integrity and privacy of the personally identifiable information we collect from our users. Personally identifiable information collected by Arc System Works USA is stored in secure operating environments that are not available to the public and is only accessible by authorized employees. We also have security measures in place to protect the loss, misuse and alteration of the information under our control (i.e., maintain data quality). Before we allow users of the Sites to access their personally identifiable information, for example, we verify their identity by prompting them to submit information such as their login name and password.

Nonetheless, please be aware that Internet data transmission is not always secure and we cannot warrant or guarantee that information you transmit utilizing the Sites is secure. Because security is important to both Arc System Works USA and you, we will always make reasonable efforts to ensure the security of our systems.


How do I ask a question or file a complaint?
If you have any questions, complaints or comments regarding our Privacy Policy Statement or practices, please contact us via email at info@arcsystemworks.com or by regular mail at:

Arc System Works America, Inc.
655 Deep Valley Drive, 325B
Rolling Hills Estates, CA 90274

Arc System Works USA
Attention: Webmaster

Effectiveness of this Privacy Policy
This Privacy Policy is effective as of December 3, 2012. We reserve the right, at any time, to modify, alter, update or make changes to this policy and any such modifications, alterations, updates or changes will be effective upon posting. Please check back from time to time to ensure you aware of these changes. In the event we modify this Privacy Policy, your continued use of the Sites will signify your acceptance of the modified Privacy Policy.