Returns and Refunds
If for any reason you are not happy with a product you have ordered from the Arc System Works Gear Store, please contact our store support at store(at)arcsystemworks.com in order to begin the process for returns, replacements, or refunds. Please be sure to include your order number, email, full name, and mailing address.
For all returns or replacements, please send them using an insured shipping method to:
Arc System Works America
655 Deep Valley Drive Suite 325B
Rolling Hills Estates, CA 90274
You can RETURN an UNOPENED product for a full refund within 20 days of delivery. Please be sure to return it in its entirety, with all components included. We cannot provide refunds for products that aren’t returned in full.
You have 20 days from the date of delivery to REPLACE a product or components of a product (such as the outer box,
a bonus item, etc.) that was damaged, defective, or compromised during shipping. Please send the damaged goods to the address listed above.
If the full product needs to be replaced, be sure to send it in its entirety, with all components included, and unopened.
Once we’ve received the item, we will replace the product. Please make sure that you use an insured shipping method to send the returned goods to us since we will not be responsible for any lost or misdirected packages.
*Because of the nature of Limited Editions, we cannot guarantee that we will have products or components of products in stock for replacements.
*Any further questions, please email us at store(at)arcsystemworks.com
About Cancellation of Pre-Ordered item
Once we print the shipping label for your preordered item, we will not be able to cancel your order. Please make sure to contact us by the Monday before the release date of your pre-ordered product.
For example, if the product release date is 2/24, we will accept requests for cancellation until 2/16.