Shipping and Payments

Last Updated: August 5, 2022

Here, we will discuss some information about SHIPPING and PAYMENTS on the Arc System Works Store. If you cannot find answers
to your questions, please do not hesitate to contact us via the following support page: https://arcsystemworks.com/support/

 

SHIPPING

Notice regarding increased order processing time:

 

Due to the increased volume of packages in transit during the Covid-19 pandemic, your order may take additional days to arrive than the given shipping estimate. We please ask for your patience as our shipping partners do their best to deliver your orders as quickly as possible. If your tracking number does not show information immediately, it may take a few additional days for movement to be shown on the package. If there is no movement shown after several business days, please contact us via the customer support form listed above, and we will do our best to assist you!

 

When is the cut-off time for placing orders?
The Arc System Works Store processes orders at 8:30AM Pacific Time, and successfully processed orders will be shipped within the following 2-3 business days. If you place an order after 8:30AM Pacific Time, your order will be processed the following day at 8:30AM, and your product will be shipped the day after.

Orders may be slightly delayed during busy seasons, or during holiday seasons.

 

I moved, or entered the wrong address, can I change it before the order ships?

For pre-ordered items, we are able to edit or change addresses up to 7 business days prior to the item's release. However, orders for in-stock items are sent directly to our warehouse and are processed immediately. Be sure your address is accurate before placing your order! Incorrect addresses may result in delays, or order cancellations. 

 

PRE-ORDERED ITEMS 

We will process pre-ordered items about 7 days before the release date. All pre-orders placed 7 days before the release date will be shipped out on the release date. However, pre-orders placed after that time may have their items shipped after the release date. Please note that you are not guaranteed to receive your pre-ordered item on its release date due to the unpredictability of shipping transit time.

If the pre-ordered items have changed the release date and delayed, we will inform you immediately.  If you would like to cancel your pre-order, please contact us from https://arcsystemworks.com/support/ as soon as possible so we can cancel your pre-order, and refund your funds to your account.

My order included both In-Stock items, and a Pre-Ordered item. When will my order ship?

Orders that include both In-Stock items, and Pre-Ordered items, will be shipped when all items are In-Stock. For example, if you place an order in August with items currently In-Stock, and a Pre-Order for an item that releases in December, your order will ship in December when all items are available. If you would like to receive your In-Stock items as soon as possible, we recommend placing your Pre-Order via a separate order.

 

When will I be charged for my pre-ordered item? 
All orders will be charged at the time of purchase, including orders which include any pre-ordered items. Any orders that contain in-stock items and pre-ordered items will be shipped when all items are in-stock.


I changed my mind about a pre-ordered item. Can I cancel it?
Once we print the shipping label for your preordered item, we will not be able to cancel your order. Please make sure to contact us at least 7 business days prior to a title's release date to ensure we can cancel your pre-order. We are unable to modify the contents of orders, so if you would like to cancel your pre-order, the entire order must be cancelled, including any non pre-order items.

Where do you ship?
Due to licensing restrictions, the Arc System Works Store can only fulfill orders in the United States, Canada, and Mexico. We sincerely apologize for any inconvenience this may cause.


What shipping options are available?
The Arc System Works Store offers shipping via USPS and UPS. Each shipping fee will be based on the weight of the order and the shipping destination.

How do I know my order was shipped?
You will receive an email notification to the email address you provided once your order has shipped. You will receive the tracking number for your order as well.


What does each shipping method term mean?

USPS Express Mail -- Large: Customers in the United States can expect to receive orders within 1-2** business days.

UPS (2nd Day Air): Most US customers will receive orders within 1-2 business days.

For further information, please visit the following links.
USPS: First Class Mail, Priority Mail,
UPS: Shipping information

*According to USPS
**USPS Express Mail is delivered to most US addresses overnight.

I've moved since my pre-order was placed. What should I do?
Not to worry! You can update your shipping address and other information on your account. However, if you moved a few days before an item’s release date, please contact us from https://arcsystemworks.com/support/ with your order number and new shipping address. For games, all shipping information is processed 5 - 6 days before the release date to ensure that the orders arrive on time.
*It is important that you change/update your shipping information at least a week before the release date.


PAYMENTS

What payment methods do you accept?
the Arc System Works Store accepts VISA, MasterCard, Discover and American Express. If you are using Prepaid cards please make sure that you have the necessary funds and your proper information registered to the card before using it for purchases. We do not accept personal check or cash.

Will I be charged when I place my pre-order?
Payments for pre-orders are taken at the time of purchase.

A little more explanation about the order status?
Awaiting Fulfillment: When you pay via credit card, your order status will be automatically be listed as Awaiting Fulfillment.
Shipped: Once we are ready to ship your order, your order status will be updated.

*If your payment did not go through for any reasons, you'll be contacted by us from (store@arcsystemworks.com). We will work with you to fix the problem!