Shipping and Payments
Here, we will discuss some information about SHIPPING and PAYMENTS on the Arc System Works Store. If you cannot find answers
to your questions, please do not hesitate to contact us at firstname.lastname@example.org
FREE SHIPPING OFFICIAL RULES:
Offers valid on eligible orders and products ordered from the Arc System Works Online Store between January 1st, 2020 and December 31st, 2020.
Free Shipping within the USA on In-Stock Orders of $75 or More: Eligible orders include in-stock items totaling $75 or more before shipping charges that have no shipping restrictions.
Free Shipping within the USA on Select Pre-Order Items of $75 or More: Eligible pre-order items are select upcoming items valued at $75 or more before shipping charges that have no shipping restrictions.
This offer cannot be used with any other offer. Offer may be modified or cancelled at any time.
When is the cut-off time for placing orders?
The Arc System Works Store processes orders at 8:30AM Pacific Time, and successfully processed orders will be shipped within the following 1-2 business days. If you place an order after 8:30AM Pacific Time, your order will be processed the following day at 8:30AM, and your product will be shipped the day after.
Orders may be slightly delayed during busy seasons, or during holiday seasons.
I moved, or entered the wrong address, can I change it before the order ships?
For pre-ordered items, we are able to edit or change addresses up to 7 business days prior to the item's release. However, orders for in-stock items are sent directly to our warehouse and are processed immediately. Be sure your address is accurate before placing your order! Incorrect addresses may result in delays, or order cancellations.
We will process pre-ordered items about 7 days before the game’s release date. All pre-orders placed 7 days before the release date will be shipped out on the release date. However, pre-orders placed after that time may have their items shipped after the release date. Please note that you are not guaranteed to receive your pre-ordered item on its release date due to the unpredictability of shipping transit time.
When will I be charged for my pre-ordered item?
All orders will be charged at the time of purchase, including orders which include any pre-ordered items. Any orders that contain in-stock items and pre-ordered items will be shipped when all items are in-stock.
I changed my mind about a pre-ordered item. Can I cancel it?
Once we print the shipping label for your preordered item, we will not be able to cancel your order. Please make sure to contact us at least 7 business days prior to a title's release date to ensure we can cancel your pre-order. We are unable to modify the contents of orders, so if you would like to cancel your pre-order, the entire order must be cancelled, including any non pre-order items.
Where do you ship?
Due to licensing restrictions, the Arc System Works Store can only fulfill orders in the United States, Canada, and Mexico. We sincerely apologize for any inconvenience this may cause.
What shipping options are available?
The Arc System Works Store offers shipping via USPS and UPS. Each shipping fee will be based on the weight of the order and the shipping destination. For US customers, we offer free shipping for select products via USPS (First Class for shipments under 13 oz., and Priority for shipments over 13 oz.).
How do I know my order was shipped?
You will receive an email notification to the email address you provided once your order has shipped. You will receive the tracking number for your order as well.
What does each shipping method term mean?
Free Shipping via USPS (US customers only): Shipping will be free for select products. Depending on the weight of your order, it will be shipped via either First Class or Priority. First Class Mail will take about 2-3* business days, and Priority Mail will take anywhere from 1-3* business days from the shipment date.
USPS Express Mail -- Large: Customers in the United States can expect to receive orders within 1-2** business days.
UPS (2nd Day Air): Most US customers will receive orders within 1-2 business days.
For further information, please visit the following links.
USPS: First Class Mail, Priority Mail,
UPS: Shipping information
*According to USPS
**USPS Express Mail is delivered to most US addresses overnight.
I've moved since my pre-order was placed. What should I do?
Not to worry! You can update your shipping address and other information on your account. However, if you moved a few days before an item’s release date, please contact us at store(at)arcsystemworks.com with your order number and new shipping address. For games, all shipping information is processed 5 - 6 days before the release date to ensure that the orders arrive on time.
*It is important that you change/update your shipping information at least a week before the release date.
What payment methods do you accept?
the Arc System Works Store accepts VISA, MasterCard, Discover and American Express. If you are using Prepaid cards please make sure that you have the necessary funds and your proper information registered to the card before using it for purchases. We do not accept personal check or cash.
Will I be charged when I place my pre-order?
Payments for pre-orders are taken at the time of purchase. If you would like to cancel your pre-order, please let us know at email@example.com as soon as possible so we can cancel your pre-order, and refund your funds to your account.
A little more explanation about the order status?
Awaiting Fulfillment: When you pay via credit card, your order status will be automatically be listed as Awaiting Fulfillment.
Shipped: Once we are ready to ship your order, your order status will be updated.
*If your payment did not go through for any reasons, you'll be contacted by us from (firstname.lastname@example.org). We will work with you to fix the problem!